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Thomas MacIsaac
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How NOT to handle a customer service complaint
I rented an automobile from a large, seemingly reputable company, who’s name will remain anonymous to protect the guilty. I picked-up the car from the MD airport, and given schedules, costs, etc., I opted to drive home to PA, which required me to return the car to a different location Before renting the automobile, I …
High Performance Virtual Teams
Much has already been written about working with virtual teams. The CEO of Yahoo recently touched off a firestorm with her recent edict that telecommuters must abandon their homes and get to an office or risk losing their jobs. Since I haven’t walked a mile in her shoes, I can’t comment as to whether or …
Don’t Jump the Shark
The other day I was reading an article that quoted an Apple Executive who mentioned that Instagram had “Jumped the Shark”. Perplexed by what this meant, I did a quick Google and found a Wikipedia reference to the term. In summary, the saying is derived from the 70’s hit Sitcom “Happy Days”. The show was …