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Thomas MacIsaac
Author's posts
Step it up – A sensible approach to reducing gun violence in America
Like most American’s I’m both tired and frightened from the gun violence occurring in our country. We seem to be in a perpetual loop – Innocent lives are lost, the blame game begins, Democrats blame easy access to guns, Republicans blame mental health issues and the lack of enforcement of existing laws. This goes on for weeks …
How NOT to handle a customer service complaint
I rented an automobile from a large, seemingly reputable company, who’s name will remain anonymous to protect the guilty. I picked-up the car from the MD airport, and given schedules, costs, etc., I opted to drive home to PA, which required me to return the car to a different location Before renting the automobile, I …
High Performance Virtual Teams
Much has already been written about working with virtual teams. The CEO of Yahoo recently touched off a firestorm with her recent edict that telecommuters must abandon their homes and get to an office or risk losing their jobs. Since I haven’t walked a mile in her shoes, I can’t comment as to whether or …