Category: Service

How NOT to handle a customer service complaint

I rented an automobile from a large, seemingly reputable company, who’s name will remain anonymous to protect the guilty.  I picked-up the car from the MD airport, and given schedules, costs, etc., I opted to drive home to PA, which required me to return the car to a different location  Before renting the automobile, I …

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Being flexible makes a lasting impression

I’ve been having some banking challenges these past few weeks.  For whatever reason, I maintain two checking accounts with BOFA, one interest bearing, one not.  The other day I received an e-mail from BOFA notifying me that my checking account had insufficient funds available to pay some fee – which honestly gave me this sinking …

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Service that leaves an impression

The other day my son and I stopped at our favorite fast food restaurant – Chick-fil-A.   If you haven’t been to a Chick-fil-A and you like chicken, you’ll definitely want to give this a try.   Chick-fil-A is a fast food restaurant where you wait on line, place your order, give you name, step aside and …

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